Frosted Apparel Store Policy

Effective Date: 21/11/2024

Customer Care

At Frosted Apparel, we value our customers and are committed to providing a seamless shopping experience.

Product Quality Guarantee
- All our apparel is carefully crafted and quality-checked to ensure customer satisfaction. If you encounter any issues with your purchase, please contact us within 14 days of receiving your order.
Customer Support
- Our friendly support team is available to assist you with inquiries, order updates, and concerns. Reach us via email at info@frostedapparel.com.au or through the contact form on our website.
- Response time: We aim to respond to all inquiries within 24-48 hours, excluding weekends and holidays.
Returns and Exchanges
- We accept returns or exchanges on unused, unworn items in their original packaging within 30 days of purchase. Please review our Returns Policy for detailed instructions.
Order Tracking
- Once your order is shipped, you will receive a tracking number to monitor its progress. If you experience delays or issues, don’t hesitate to contact us.

Your privacy and safety are our top priorities.

Data Collection and Usage
- We collect personal information such as name, email, shipping address, and payment details to process your orders.
- Your data will only be used to fulfill orders, improve our services, and communicate promotions or updates if you've opted in.
Data Security
- Frosted Apparel uses industry-standard encryption and secure payment gateways to protect your personal and financial information.
Third-Party Services
- We may share necessary information with trusted third-party services (e.g., shipping providers, payment processors) to complete your order. These partners adhere to strict privacy standards.
Customer Safety
- We ensure all transactions on our site are secure and monitor our website for any suspicious activity.
- In case of a data breach, affected customers will be notified promptly, and corrective measures will be taken immediately.
Cookies and Analytics
- Frosted Apparel uses cookies and analytics tools to enhance your browsing experience. You can adjust your cookie preferences in your browser settings.
Your Rights
- You have the right to access, update, or delete your personal information. Contact us at info@frostedapparel.com.au for any requests related to your data.

For questions or concerns about our policies, please reach out to us at:

Email: info@frostedapparel.com.au
Phone: 0480 480 152

We appreciate your trust and look forward to serving you!

Payment Methods

We use Stripe as our secure payment gateway